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Field Service Technical Manager

Dallas, Texas 11/04/2024 4415346006
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Overview

An ATS leader is defined as anyone who inspires, guides and influences others in our business. While ATS leaders have a wide variation in leadership experience, all believe deeply in continuous improvement, including the ongoing development of leadership capabilities and employee competencies. ATS leaders look to the future but know how to lead a team to quickly get the right things done the right way. ATS leaders are trusted and transparent — people at work and in their communities look to them for support and guidance.

Our ATS leaders are accountable for their actions and drive accountability to our priorities and goals through clarity of what needs to be done and why. They communicate proactively and regularly with each other and with employees at all levels.

  • Career Type:
    Full Time
  • Level:
    Roles can range from entry to senior level
  • Travel:
    No - unless specified
  • Glassdoor Reviews and Company Rating

Success Profile

What makes a successful ATS Leader? Check out the top traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Communicator
  • Critical Thinker
  • Facilitator
  • Relationship expertise
  • Leadership

Career Goals

ATS Employees: Our Greatest Assets

View our culture guide

Meet our people

Vic G., Site Manager

Vic G.

Site Manager

What have you done to help you get promoted

I shadowed a leader who was gifted in bringing his team up with him. On-the-job learning, especially on WEM, and trying new things, like “Doc Palmer’s Maintenance Planning & Scheduling Handbook.”

What advice would you give others at ATS?

Mentor. You see team members who outperform on every challenge they have before them. As you move along, elevate your team alongside you.

What's next for you?

Achieve FMS OS Gold certification for my site, become a Safety Trained Supervisor, and get promoted to a Senior Site Manager.

Jay D.

Regional Planner/Scheduler

What have you done to help you get promoted

I am extremely passionate about the Planning/scheduling role and process. I thoroughly enjoy being able to mentor new Planners, which has allowed me to share my knowledge with new, young talent. Volunteering to pilot new programs gave me and my site the ability to be a part of driving positive cultural change. Being part of a team that helps drive efficiency and standardization motivates me to come to work every day.

What advice would you give others at ATS?

Be passionate about what you do and how you do it. Show initiative and take ownership. Be willing to help develop your team by sharing your knowledge and past experiences.

Jason M.

Site Supervisor Caterpillar

What have you done to help you get promoted

I took all the training I could on ToolingU for leadership and management and filled in for my Supervisor whenever he was out.

What advice would you give others at ATS?

Do not be afraid to try new things. No matter what you’re doing, always try and get a little better each day.

What's next for you?

Concentrate on my new responsibilities and help others move up in their careers.

Responsibilities

Job ID 4415346006 Date posted 11/04/2024

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

· Acts as a champion for the Operating System, ensuring that the Operating System is fully understood, frequently reinforced and embedded across all elements of service delivery

· Leads complex projects from the beginning define phase through to implementation.

· Ability to manage multiple projects, some direct, some through other assigned project resources.

· Designs and maintains project documentation, requirements and project timeline to include scheduling project deliverables, goals, and milestones.

· Assesses and manages required project resources to include assigning responsibilities, setting expectations, and monitoring performance to ensure timely and quality project completion.

· Manages the sourcing and engagement of third party firms for the completion of work scope per project defined deliverables.

· Recruits, hires, and trains technical resources; evaluates employee performance, and recommends or initiates promotions, transfers, and disciplinary action. Recommends career planning, training and skills development of direct and indirect reports.

· Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status of work activities.

· Analyzes and resolves work problems or assists employees in solving work problems.

· Observes current working environment to determine operating procedure and detail, and recommends measures to improve methods, performance, and quality of or service, and suggests changes in working conditions to increase efficiency.

· Gathers relevant technical documentation such as drawings, schematics, specifications, spare parts lists from equipment histories, OEM manuals and the Knowledgebase system. Verifies the availability of parts prior to scheduling the job. Arrange for special tools and auxiliary equipment when required.

· Acts as the first point of contact for customers and onsite resources, ensuring priority alignment and proactively anticipating changing needs.

· Facilitates project lessons learned sessions and implements continuous improvements.

· Accounts for revenues & expenses (such as labor, overtime, Travel) for all startup activities.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· Bachelor’s degree in business, engineering, operations management, or a related field and three years of experience with business / operational management in a related industry or an equivalent combination of education and experience.

· Strong understanding of manufacturing work environment including demonstrated capabilities in technical aptitude related to equipment control systems, robotics, automation, and/or specialization in mechanical trades

· Demonstrated supervisory leadership ability

· High emotional intelligence quotient with ability to effectively interact with multiple stakeholders, i.e., technicians, site leadership, ATS senior leadership, and customers.

· Combination of hands-on technical skills and project management skill

· Solid financial acumen and experience managing project budgets and forecasts (>$2M)

· Ability to write technical documents and business proposals

· Travel required (30-60%)

Desirable KSAs:

· Maintenance management experience preferred

· Experience leading managers across multiple locations preferred

· Proven experience with operational excellence & continuous improvement methodologies

· Experience with new customer integrations or startup activities

Competencies:

· Judgement and Decision Making

· Personal Discipline

· Communications

· Customer Focus

· Safety

· Business Acumen

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

Privacy policy review here.

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